- Do you really are? Is this a scam?
Rest assured that we are working hard to provide the highest confidence possible to have the best online shopping experience through us.
- How do I know about product quality?
Our products are of high quality compared to many rivals. We pay much attention to our customers'shopping experience. We will always put our priority.
- If your photos are exactly the same with the products?
Most of the photos are shot by our own photographer, and only a few of them are from magazines. The garments are 90% similar to the pictures. The perception of it may change depending on what you can appreciate or expect.
- What is free size?
Generally, the only means available size. The size may be different due to the different countries. Therefore we suggest you check the measurement carefully Cm, then you will know if you have left.
- Can you send me your catalog?
Sorry, we can not offer catalog, because we update our products every day. You could take your time to have a view on our website. Thank you!
- How long the items out of stock replenished?
We're not sure of that, but for styles or designs that come out, occur as soon as possible.
Can I change or cancel the items in my order of payment?
No, once accepted the purchase order can not cancel the order.
- Is there any other payment options?
- How is the time it takes for the manufacture of a product is not in stock?
The manufacturing process is 20 days or so, our exclusive designs dresses are made to measure as indicated in the description of the products and advertising "MANUFACTURED TO ORDER" according to your size.
- What is the delivery company used?
We, normally use postal service, as well as TNT, DHL, Fedex, Aramex, JCEX, etc. among others for international shipping.
- How much will the shipping cost?
The cost varies depending on the distance and the delivery address, in some cases also depend on the size and weight of the product to be delivered.
- Do we offer free shipping?
Yes, anywhere in the world totally free and even the most remote areas.
- How long it takes to prepare an order?
If the product is in stock, we will ship out within 24 hours. If not, we may need about 20 days to prepare your order.
- How long does it take to deliver my order?
The reception takes approximately 15 to 30 business days.
- How I can track my order?
Once the tracking number is available, we will send email to inform you, and you can track it online by accessing the website of the company corresponding delivery or can contact us at any time for our service channels .
If the package is stopped by customs, who is responsible for the liquidation of the articles?
It is the buyer.
- What can you do to help avoid custom tax?
Usually we declare a much lower value of your package or split into several packages to send.